Get in touch
Contact
Write to us and we will reply.
Tracking a shipment
Please include your tracking number. It is the only thing we need to find a shipment, and it is the fastest way to get a useful answer.
Integrations and partnerships
Tracking platforms and marketplaces: the API documentation covers the endpoint, the number format and the status vocabulary. Write to us for an API key, sample live tracking numbers, or a webhook feed instead of polling.
First check
Before you write about a shipment
- A new shipment can take up to 24 hours to appear after the label is created.
- Check the number for transposed characters — every ASLTrack number ends in a check digit, so a single mistyped character will not match.
- If the seller sent you the tracking link, opening that link is the surest way to reach the right shipment.
Corrections
Reporting a problem with a tracking page
If a tracking page shows something that looks wrong — a status that does not match what happened, or information that should not be there — tell us and we will look at it. Include the tracking number and what you saw.